The challenge
A mid-size online retailer received roughly 100 customer support questions per day — order status, shipping, returns, and product specs. A team of three agents could not scale without rising headcount costs.
The solution
The merchant deployed Sitp GPT with website training (product pages, policies, FAQs) and embedded the chat widget on checkout and account pages. WhatsApp was connected for post-purchase support.
- Trained on 100+ catalog and policy pages
- FAQ auto-generated from shipping & return docs
- Human escalation for refunds and edge cases
- Email capture on high-intent product questions
Results
Within six weeks, 80% of inbound questions were answered without human intervention. The team focused on complex cases and proactive outreach. Estimated labor savings: $2,000 per month (roughly 1.5 FTE deflected).
Replicate this outcome
Start free (10 AI tests, 1 knowledge base, 100 pages) or book our $599 installation package for hands-on training, widget setup, and FAQ optimization.