Using Sitp GPT as an AI support employee

Onboarding your AI agent

1. Define scope: what should AI answer vs. escalate?
2. Feed knowledge: site crawl, PDFs, FAQs, macros
3. Set tone and quick prompts for common intents
4. Test with 10 free AI support sessions

Daily operations

• Review daily email summaries of conversations
• Update training when products or policies change (auto on Pro)
• Use analytics to find missing FAQ topics
• Route VIP and angry customers to humans fast

Quality & compliance

Run conversations through QA analyzer. Enterprise plans support DPA/BAA and custom retention policies.